Mode of Reservation

These are the means by which a guest makes the reservation of rooms in a hotel. The reservation may come from the guests directly or through any other organization but the medium through which they reach the hotel are different. following are the some of the modes of reservation:

• Letter.

It is a written request for reservation, which may have been sent through post, courier or hand delivered. It is the most common method for advance booking. Reservation taken through letter, delivered through post or courier are time consuming. Now the efficiency id developed by using FAX or E-mail.

• Telephone.

This is the faster way of getting confirmation and is handled directly by the reservation staff. During the telephone conversation with the guest, the reservation assistant takes down all the necessary details on the reservation forms.

• FAX (Facsimile).

The most common method as cheaper than telephonic conversation and allows transmission in written form, better than telex; as it allows graphic form to be transmitted over telephones lines making it more authenticated and better.

• E-Mail/Internet (Computer).

With the fast advancement of the internet in the world, today most of the hotels allow reservation online on internet through their website. Even reservation sent on E-mail are accepted.

• CRS (Central Reservation System).

There are many private service providers providing CRS services thus allowing direct reservation access to travel agents, clients or instant basis through their own networks. All hotels have their own CRS system.